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Office
Hours:
9AM
to 5PM Mon. - Fri.
Closed:
Sat. & Sun.
Customer
Service, and Order Takers will be available during office hours above.
8 Day Delivery
Guarantee:
We mainly use UPS and USPS Priority Mail to ship our products
and most orders are delivered in about 5 business days, but
we guarantee you will receive your product within 8 business
days of placing your order. The
8 days begin same the day you place your order online or by telephone
using a credit card if you order before 11AM eastern time. Orders
after 11AM eastern time will begin the 8 Day Guarantee the next
business day. If we fail to deliver your product within 8 Business
Days, shipping will be free for that product. Your credit
card will be credited for the amount you paid for shipping for that product. We
determine when your product was delivered by UPS records of tracking
or USPS Delivery Confirmation. If you do not receive your order in 9 business days, immediately contact us so we can find out why!
Exclusions
from 8 Day Delivery Guarantee:
Special orders, product shipped via freight line, orders shipped
to Alaska, Hawaii, and internationally, adverse weather conditions, mail orders,
check orders, UPS strikes, out-of-stock and backordered product
as stated on site, and orders placed between December 12th through
January 5th.
60 Day Money
Back Guarantee:
If you do not care for the product you ordered and received from
us, you may return it for a refund. You
must first contact us for a Return Authorization Number
(RMA) before you attempt to return anything. You
may also log into your account and request an RMA. The 60 days
starts the day the product was shipped and ends 11:59 PM on the
60th day. Refunds are as followed: 100% of purchase price for
products returned 1-30 days after we ship, 75% of purchase price
for products returned 31-60 days after we ship (read "Returns"
policy below). No returns will be accepted and no refunds
given after 60 days. Shipping charges are not refundable. If the item you are returning was listed as "Free Shipping" or "Shipping Included", the actual amount that was paid for the intial shipping to you will be deducted from the amount credited back to you. After
60 days the manufacturers warranty, if any, applies.
Returns:
All returns must have a Return Authorization
Number (RMA) before it is returned. Returns must be in original packaging and in perfect
condition for resale in order to receive the above refund
rates. If the item you are returning was listed as "Free Shipping" or "Shipping Included", the actual amount that was paid for the intial shipping to you will be deducted from the amount credited back to you. Do not write on boxes that are sent back, use only labels
and do not overtape boxes. Products
which are not in perfect shape (
consumer damaged products, etc.) will be refunded
at the salvage rate of 50% of purchase price. Goods are to be
returned, freight prepaid, along with a copy of your invoice and
explanation for return.
Anything returned without a Return Authorization Number will be refused!
Defective
or Damaged Merchandise:
In the very rare occurrence of your product arriving damaged,
defective, or missing parts, you must contact us immediately
via email at service@completelystainless.com or via phone at 1-800-924-0850
so we can remedy the problem right away. You will have 5 days
from the date your product was delivered to contact us and inform
us of any damaged or defective merchandise. After 5 days, you
forfeit your right to claim damaged and/or defective merchandise.
Customers that have product with missing parts have 10 days in
which to contact us.
Check
your product(s) thoroughly as soon as you receive them! We
want you to be pleased with our products and service. We will
make any corrections quickly, but we need your immediate inspection
and attention.
Security:
Completely Stainless is secured with a 128 bit SSL
Certificate issued by Comodo Instant SSL and is authenticated by IdAuthority. In all areas on our site where you enter your sensitive
information, the site will be secure. You will know the pages are secure by the "https://" in your address bar. Your identity is assured up to $10,000.
At completely Stainless, we do not keep any credit card numbers on record except for the first and the last four digits, better assuring your security.
Check Orders:
Due
to some people passing bad checks to us, we must wait 10 days
for all checks to clear before shipping product. This includes
online-checks, check drafts, and checks sent through the mail.
Money Order sales will be shipped the day the Money Order is cashed.
Page Updated 10/01/2018
Copyright 2001 - 2018
Completely Stainless / Hart's Hearth is a Family Owned, Christ Centered Company that promotes and supports the commission of the word and works of Jesus Christ.
