Hart's Hearth & Homestead

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Office Hours:
9AM to 5PM Mon. - Fri.
Closed: Sat. & Sun. 

Customer Service, and Order Takers will be available during office hours above.



Family Owned and Operated

Completely Stainless Policies

Completely Stainless Policies



8 Day Delivery Guarantee:
      We mainly use UPS and USPS Priority Mail to ship our products and most orders are delivered in about 5 business days, but we guarantee you will receive your product within 8 business days of placing your order. The 8 days begin same the day you place your order online or by telephone using a credit card if you order before 11AM eastern time. Orders after 11AM eastern time will begin the 8 Day Guarantee the next business day. If we fail to deliver your product within 8 Business Days, shipping will be free for that product. Your credit card will be credited for the amount you paid for shipping for that product. We determine when your product was delivered by UPS records of tracking or USPS Delivery Confirmation.  If you do not receive your order in 9 business days, immediately contact us so we can find out why!

 

Exclusions from 8 Day Delivery Guarantee:
Special orders, product shipped via freight line, orders shipped to Alaska, Hawaii, and internationally, adverse weather conditions, mail orders, check orders, UPS strikes, out-of-stock and backordered product as stated on site, and orders placed between December 12th through January 5th.


60 Day Money Back Guarantee:
      If you do not care for the product you ordered and received from us, you may return it for a refund. You must first contact us for a Return Authorization Number (RMA) before you attempt to return anything. You may also log into your account and request an RMA. The 60 days starts the day the product was shipped and ends 11:59 PM on the 60th day. Refunds are as followed: 100% of purchase price for products returned 1-30 days after we ship, 75% of purchase price for products returned 31-60 days after we ship (read "Returns" policy below). No returns will be accepted and no refunds given after 60 days. Shipping charges are not refundable. If the item you are returning was listed as "Free Shipping" or "Shipping Included", the actual amount that was paid for the intial shipping to you will be deducted from the amount credited back to you. After 60 days the manufacturers warranty, if any, applies.

Returns:
      All returns must have a Return Authorization Number (RMA) before it is returned. Returns must be in original packaging and in perfect condition for resale in order to receive the above refund rates. If the item you are returning was listed as "Free Shipping" or "Shipping Included", the actual amount that was paid for the intial shipping to you will be deducted from the amount credited back to you. Do not write on boxes that are sent back, use only labels and do not overtape boxes. Products which are not in perfect shape ( consumer damaged products, etc.) will be refunded at the salvage rate of 50% of purchase price. Goods are to be returned, freight prepaid, along with a copy of your invoice and explanation for return.

Anything returned without a Return Authorization Number will be refused!


Defective or Damaged Merchandise:
     In the very rare occurrence of your product arriving damaged, defective, or missing parts, you must contact us immediately via email at service@completelystainless.com or via phone at 1-800-924-0850 so we can remedy the problem right away. You will have 5 days from the date your product was delivered to contact us and inform us of any damaged or defective merchandise. After 5 days, you forfeit your right to claim damaged and/or defective merchandise. Customers that have product with missing parts have 10 days in which to contact us.
     Check your product(s) thoroughly as soon as you receive them! We want you to be pleased with our products and service. We will make any corrections quickly, but we need your immediate inspection and attention.


Security:
     Completely Stainless is secured with a 128 bit SSL Certificate issued by Comodo Instant SSL and is authenticated by IdAuthority. In all areas on our site where you enter your sensitive information, the site will be secure. You will know the pages are secure by the "https://" in your address bar. Your identity is assured up to $10,000. At completely Stainless, we do not keep any credit card numbers on record except for the first and the last four digits, better assuring your security.

Privacy:
     We vow never to give, sell, or rent any information given by a customer to any third party. Your information is held under the strictest confidence with security measures in place. We do not send mailings, except requested catalogs, nor do we send e-mail advertisements. If you opt-in during check-out to receive email updates, you may, from time to time, receive a promotional email, but it would be less than once a month.

 


Check Orders:
     Due to some people passing bad checks to us, we must wait 10 days for all checks to clear before shipping product. This includes online-checks, check drafts, and checks sent through the mail. Money Order sales will be shipped the day the Money Order is cashed.




Page Updated 07/28/2017
Copyright 2001 - 2017


Completely Stainless
A Hart's Hearth Inc. Company
2523 Middle Rd.
Trenton, NC 28585
USA
Toll Free: 877.97.STEEL
(877-977-8335)
FAX: 800.571.2765

Completely Stainless / Hart's Hearth is a Family Owned Christian Company that promotes and supports the commission of the word and works of Jesus Christ.